delivery & returns

delivery

It takes approximately 10 days to make your order ready for shipment. If you would like to receive it sooner, please contact me.

shipping costs

Shipping costs are calculated in the shopping cart.
Packages are sent via MyParcel and delivered by PostNL, DHL or DPD.

payments

Prices include 21% VAT and exclude shipping costs.
Available payment methods are: iDEAL, creditcard, PayPal and bank transfer. Our payment provider is Mollie B.V.

complaints

If there is a defect, please contact us as soon as possible after receipt via eva@studioefg.nl

returns

You have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product.
The costs for returning from your home to the online store are at your own expense.
If you exercise your right of withdrawal, the product will be returned with all accessories supplied and – if reasonably possible – in the original condition and packaging.
To exercise this right, please contact us at eva@studioefg.nl
We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you.
So handle the product with care and ensure that it is properly packaged when returned.

Leeuwarden

Jan de Jong Interieur
Schrans 25

‘s-Hertogenbosch

A La Loes
Achter Het Stadhuis 16a

If you want to become a reseller, please contact me.